Frequently asked questions
ABOUT US:
We are a dynamic mother/ daughter team, with expertise in naturopathy, beauty therapy and skincare formulation- joining forces to craft a holistic results- driven natural skincare line. Our journey began as we sought to soothe our own family's eczema using plant extracts and hemp oils, leading to remarkable outcomes. Impressed by the efficacy of our creations, we expanded our collaboration by partnering with a cosmetic chemist to develop a high-performance skincare range that consistently delivers results.
WHAT ARE YOUR SHIPPING COSTS?
We have our flat rate AUSPOST option for $6.95 or express post $15 Australia wide. We offer FREE SHIPPING for our skincare for orders over $100.
LOCAL FREE PICK UP:
We are based in the coastal town of Valla Beach NSW (near Coffs Harbour). Please select the 'pick up' option when checking out and we will email you when your order is ready.
Please CONTACT US to combine shipping of blossom buds and alchemist elixir oils.
PLEASE NOTE: There may be delays in processing times within sale periods, school holidays and peak seasons like christmas.
DO YOU SHIP INTERNATIONALLY?
We offer shipping to the following countries- America, Canada, United Kingdom and New Zealand. Enter your address into checkout to calculate shipping costs (Based on package weight and location).
RETURNS
CALMA Skincare Returns Policy:
At CALMA Skincare, we strive to provide you with high-quality skincare products that meet your expectations. We understand that sometimes things may not go as planned, and in such cases, we have outlined our Returns Policy below to assist you.
Returns or Replacements for Damaged Goods:
If the product you receive from CALMA Skincare is damaged or defective in any way, we offer a hassle-free return or replacement option. To initiate a return or request a replacement, please follow these steps:
- Contact our customer support team at blossombuds@shopcalma.com.au within 48 hours of receiving the product to report the issue.
- Include your order number, a detailed description of the issue, and any supporting evidence such as photographs.
- Our customer service team will review your request within 2 business days. Once reviewed, they will guide you through the return or replacement process and provide you with further instructions.
Refunds:
- We do not offer refunds for a change of mind.
- Refunds will only be provided if the product is defective, damaged, or if there was an error in the order fulfilment process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Once we receive the damaged or defective product, we will arrange for a replacement or issue a refund, depending on your preference and product availability. Please note that it may take additional time for a refund to appear in your account, depending on your bank or credit card provider.
Exchange Policy:
- We do not offer exchanges for products.
- If you would like to try a sample prior to purchasing a full-size product, please email us at blossombuds@shopcalma.com.au and we will be happy to assist you.
HOW DO I CONTACT CALMA?
You can contact us through email:
BLOSSOM BUDS: blossombuds@shopcalma.com.au
ALCHEMIST ELIXIR: calmaelixir@gmail.com
WHAT ARE THE BENEFITS OF HEMP SKINCARE?
Hemp plants have an antioxidant-rich profile which works as a potential treatment for several skin conditions. Due to its calming ability, adding hemp oil to skincare may potentially help inflammatory skin conditions such as eczema, rosacea, psoriasis, acne and reactive skins. Hemp oil also works as an antioxidant, protecting skin cells from oxidative stress and inflammation. It is beneficial to help protect the skin from fine lines and premature ageing.
IS CALMA SKINCARE VEGAN?
We are not a vegan skincare because we use sustainably sourced organic beeswax and manuka honey in a range of our products. Beeswax and manuka have amazing healing benefits for the skin and all of our ingredients are sourced ethically.
IS CALMA 100% ORGANIC?
Although the majority of our components, including preservatives and emulsifier, are organic, eco-cert approved and environmentally friendly, we also incorporate ingredients such as essential oils and extracts that, while not entirely organic, are sourced naturally, safe for the skin and obtained through ethical means.
HOW DO I BUY THE ALCHEMIST ELIXIR OILS?
Alternatively you can also DM enquiries through Instagram and facebook.
WHY ARE EXPIRY DATES ONE YEAR OR LESS?
Please check expiry on products when ordering. We make our skincare in small batch production because we believe in using raw natural ingredients without the need of harsh preservatives. That means our products will have a certain date to use them by- FRESH IS BEST even with skincare, we want you to reap the benefits of our products without them going stale (or wasted sitting in your bathroom cupboard unused).
PRODUCT EXPIRY:
Hemp balms (miracle, blemish, muscle balm) -1 year
Silk and honey Face cream- 1 year
Cleanser, Pink Exfoliant and pink clay mask - 1 year
Flower oils- 1 year
Rose Water spritz- 8 months
Serums- 1 year
Our products do not need to be refrigerated but please store in a dark cool place.
WHY ARE THERE FLOWER REMNANTS IN MY BLOSSOM BUDS BALMS / OILS?
We formulate skincare from scratch. We do our own oil infusions with herbs and flower/bud leaf, so your balms and oils may have remnants of dried leaf/flower/herb throughout the product. We also use UNREFINED plant butters that can form into different consistencies and colours throughout our balms and oils. Every products is completely handmade and may vary in colour and consistency depending on the plant/flower and time of the year they are picked. Most of our ingredients are sourced within Australia and high quality. This is just a part of the nature of our brand- very raw and organic product that is beneficial to the skin without the use of preservatives and fillers.
PRIVACY POLICY:
Our Commitment
We are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.
Personal Information
Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:
Your name, address and contact details
Your interests in our products, services or events
Information about your dealings with us or anyone else
Any other information which we may need to promote our goods or services.
If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this, our privacy policy.
Using Our Website
We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.
Cookies
When you visit any website, it may store information on your browser, mostly in the form of cookies. Cookies are small pieces of data sent from a website and saved on your browser or device. They can be placed by us (“first party” cookies) or by other companies (third party cookies).
The information we collect might be about you, your preferences or your device, and is mostly used to make the site work as you expect it to. It doesn't usually directly identify you, but it can give you a more personalised web experience. We allow some of our carefully chosen partners, like Google or Facebook, to place cookies on our site. This helps us understand how our visitors (you! Hey! Cute top!) use the website so we can improve your experience. Find out more and edit your cookie preferences here.
Use Of Information
We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events, or other products or services that may interest you. We may also use your personal information to provide you with information about other services offered by third parties which we think you may find interesting. If you would prefer not to receive this information, please contact us. We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.
Changes To Our Privacy Policy
Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.
Access To Your Information
You may request access at any time to personal information we hold about you by emailing us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
Text Marketing Notifications
By subscribing to CALMA text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.