Frequently asked questions
ABOUT US:
We are a dynamic mother/ daughter team, with expertise in naturopathy, beauty therapy and skincare formulation- joining forces to craft a holistic results- driven natural skincare line. Our journey began as we sought to soothe our own family's eczema using plant extracts and hemp oils, leading to remarkable outcomes. Impressed by the efficacy of our creations, we expanded our collaboration by partnering with a cosmetic chemist to develop a high-performance skincare range that consistently delivers results.
WHAT ARE YOUR SHIPPING COSTS?
We have our flat rate AUSPOST option for $6.95 or express post $15 Australia wide. We offer FREE SHIPPING for our skincare for orders over $100.
LOCAL FREE PICK UP. We are based in the coastal town of Valla Beach NSW (near Coffs Harbour). Please select the 'pick up' option when checking out and we will email you when your order is ready.
Please CONTACT US to combine shipping of blossom buds and alchemist elixir oils.
Orders placed before noon will be shipped within 48 hours
PLEASE NOTE: There may be delays in processing times within sale periods, school holidays and peak seasons like christmas.
DO YOU SHIP INTERNATIONALLY?
We offer shipping to the following countries- America, Canada, United Kingdom and New Zealand. Enter your address into checkout to calculate shipping costs (Based on package weight and location).
RETURNS
Our Refund Policy: CALMA SKINCARE (Blossom buds range)
Your satisfaction is our priority! If you are not delighted with your skincare purchase, contact us within 14 days of purchase for a hassle-free refund. We believe in the effectiveness of our products, and we stand by your happiness. Feel confident in your skincare journey with our customer- friendly refund policy.
*Please note customer is to cover return postage for change of mind.
* For occurance of damage faulty item, CALMA will cover all postage costs for returns/ exchanges
HOW DO I CONTACT CALMA?
You can contact us through email:
BLOSSOM BUDS: blossombuds@shopcalma.com.au
ALCHEMIST ELIXIR: calmaelixir@gmail.com
WHAT ARE THE BENEFITS OF HEMP SKINCARE?
Hemp plants have an antioxidant-rich profile which works as a potential treatment for several skin conditions. Due to its calming ability, adding hemp oil to skincare may potentially help inflammatory skin conditions such as eczema, rosacea, psoriasis, acne and reactive skins. Hemp oil also works as an antioxidant, protecting skin cells from oxidative stress and inflammation. It is beneficial to help protect the skin from fine lines and premature ageing.
IS CALMA SKINCARE VEGAN?
We are not a vegan skincare because we use sustainably sourced organic beeswax and manuka honey in a range of our products. Beeswax and manuka have amazing healing benefits for the skin and all of our ingredients are sourced ethically.
IS CALMA 100% ORGANIC?
Although the majority of our components, including preservatives and emulsifier, are organic, eco-cert approved and environmentally friendly, we also incorporate ingredients such as essential oils and extracts that, while not entirely organic, are sourced naturally, safe for the skin and obtained through ethical means.
HOW DO I BUY THE ALCHEMIST ELIXIR OILS?
Alternatively you can also DM enquiries through Instagram and facebook.
WHY ARE EXPIRY DATES ONE YEAR OR LESS?
Please check expiry on products when ordering. We make our skincare in small batch production because we believe in using raw natural ingredients without the need of harsh preservatives. That means our products will have a certain date to use them by- FRESH IS BEST even with skincare, we want you to reap the benefits of our products without them going stale (or wasted sitting in your bathroom cupboard unused).
PRODUCT EXPIRY:
Hemp balms (miracle, blemish, muscle balm) -1 year
Silk and honey Face cream- 1 year
Cleanser, Pink Exfoliant and pink clay mask - 1 year
Flower oils- 1 year
Rose Water spritz- 8 months
Serums- 1 year
Our products do not need to be refrigerated but please store in a dark cool place.
WHY ARE THERE FLOWER REMNANTS IN MY BLOSSOM BUDS BALMS / OILS?
We formulate skincare from scratch. We do our own oil infusions with herbs and flower/bud leaf, so your balms and oils may have remnants of dried leaf/flower/herb throughout the product. We also use UNREFINED plant butters that can form into different consistencies and colours throughout our balms and oils. Every products is completely handmade and may vary in colour and consistency depending on the plant/flower and time of the year they are picked. Most of our ingredients are sourced within Australia and high quality. This is just a part of the nature of our brand- very raw and organic product that is beneficial to the skin without the use of preservatives and fillers.